How Can Technology Help Engage Field Employees?

How Can Technology Help Engage Field Employees?

Field employees are workers in front line positions that interact directly with the customers, products, or services their company sells. Examples of field employees are retail staff, hospitality crews, health care clinicians, and machinists. Despite being on the front lines, field employees are often the last ones to have access to modern work technology.  Yet their job output could be greatly improved with a few simple upgrades. With better work communication tools, employees naturally increase overall teamwork, work protocol, customer interaction, and much, much more.

Access In The Field

Because field employees are usually on the go, computers are sometimes inaccessible or out of reach. This puts them at a big disadvantage. Computers and other smart devices can be used in hundreds of ways to improve communication for employees. Granting workers computer or mobile-friendly work app access, even for short periods of the day, will help field employees stay engaged, in touch, and up to date on company news. 

Easy Instant Messaging

Field employees can use instant messaging to stay in touch with one another and request assistance. It’s faster than email and a simpler way of contacting someone than phone calls or radio. Instant messaging is also great for quick, simple, communication, which is perfect for active and busy field employees. MangoApps even offers instant messaging as both one-on-one chat and group chat options. 

Fun Video Conferencing

Using video conferencing for meetings or conversations is a great way to keep field employees in touch with workers they may not have a chance to see otherwise. It can also be helpful for everyday meetings or just to check in with specific employees. And building new connections and stronger relationships with employees, of course, increases engagement and overall productivity.

Secure Communication

Some businesses turn to Facebook, WhatsApp, or texting as an alternate communication outlet for work but these can create serious issues. Long-term reliance on unsecured apps puts company data at risk and jeopardizes internal security. MangoApps offers all of the benefits of these apps with assured security, centralization, and work features catered to your business. MangoApps can help without requiring employee email addresses. 

Shared Speaking Space

Boost field employee engagement with chat applications and create a shared speaking space for all of your employees. Field employees can use it for brainstorming work ideas or just simple chit chat. With a place to post updates about work, field employees can stay up to date on news while relating and engaging with other employee’s posts. Since field employees will have access to more employees, they can make new connections. 

Helpful Work Pages

Field workers are usually busy and on the go, so asking questions and finding the right person to talk to can be a challenge. Preparing pages on MangoApps for frequently asked questions gives employees a place to easily find the answers they need, saving time, energy, and available resources.

Posting a weekly newsletter through MangoApps can also help field workers prepare for the work ahead. Newsletters can include deadlines, company news, and accomplishments, or even fun employee information like birthdays or work anniversaries, bring your crew together and boosting engagement.

Simple Scheduling

By uploading weekly work schedules into MangoApps, employees can easily see their approved hours. They can also quickly communicate through the program if they need to make changes or ask others to work for them, eliminating the need for texting, collecting phone numbers, or sending emails.

These ideas are just the tip of the iceberg when it comes to using technology to engaged field employees. For more information on empowering workers, check out this article, or to learn more about our products and services contact us and schedule a personalized demo today.