According to a study done by the Sand Hill Group and Neochange, the most critical factor for software success and return-on-investment is effective user adoption. These groups conducted a survey in 2009 that incorporated the views and opinions of 353 IT buyers and software executives. In that group, over 70% listed user implementation as the most important factor for software’s success. Here are few tips to help you improve enterprise software and adoption.
Set Clear Success Expectations
Although setting expectations for your new intranet software is always a good idea, many organizations fail to do it effectively. Setting expectations first requires planning. The more time you invest on the front end, the more efficient your roll-out will be. The second component of setting expectations is effective communication. For your employees, the expectations of a new collaboration tool must be clear and understandable. Clear communication lets people know what is expected of them and helps them achieve measurable objectives more successfully.
Deﬁne and Measure Success Metrics
Key metrics to measure an Intranet’s success should be determined and agreed upon in advance. Once identiﬁed, progress for each speciﬁc parameter must be measured at pre-speciﬁed intervals and corrective actions should be taken if progress goals are not met.
Create Adoption Incentives
Simple contests can be a powerful catalyst in helping end users overcome any fear or apathy related to and new social intranet software. Refer for some examples of contests & engagement activities you can run on your enterprise Intranet collaboration tool.
Determine Effective Usage
Traditionally, the majority of operating investments focused on new features, implementation services, and ongoing technical support. While these areas are all important, they do not enable eﬀective Intranet usage. Instead of thinking about your intranet as a technology department, focus on your ESN as a means of fostering communication and forging relationships.
While these tips may not be exhaustive, let us know what has worked for you in helping you achieve the goals for Social Intranet Enterprise Software Adoption in comments below.