Empowering Frontline Employees

Empowering Frontline Employees

This post is only a summary of our research and findings, for more information take a look at our complete and comprehensive Frontline Employees Whitepaper.

Frontline employees are the foundation of every successful organization. Rather than working in an office, frontline employees are on the literal front lines of their industry. Frontline workers make up 70% of the world’s workforce. They are the retail staff, hospitality crews, and many other employees, that directly impact customer care and product success. Despite their incredible contributions, organizations tend to forget about frontline staff, especially when it comes to workplace tools.

Legacy Resources 

While corporate employees can easily request new resources, frontline workers are physically separated from technology decision-makers. The lack of corporate oversight leaves frontline workers with outdated and ineffective equipment. Without dependable work resources, data inaccuracy and inaccessibility is a serious risk.

Inadequate Tools

When employers do invest in technology for frontline employees, it rarely meets their unique requirements. In a global survey, over a third of frontline respondents shared that while their company does invest significantly in technology, it doesn’t make their work any easier. 

Since frontline jobs come in all shapes and sizes, modern work tools are rarely designed to accommodate their unusual environments. As a result, organizations often default to corporate-centered technology, expecting frontline employees to simply work around obstacles. Creating workarounds for every issue takes time and energy. Constantly settling for office equipment makes frontline staff feel like their concerns are inconsequential to upper management.

Limited Information

Frontline employees work in an ever-changing environment. Without a mobile source of information, it’s almost impossible for employees to quickly see updates and access information. In fact, less than half of all frontline workers feel that their current tools support their mobile work environment. Limited information prevents employees from fully utilizing their benefits or understanding changes within the organization. 

Limited information doesn’t just damage individual employees, it produces a negative customer experience as well. In customer-facing industries, frontline employees represent the face of your organization. When frontline employees are forced to work with limited resources, it’s impossible to quickly pass on company news. Instead of offering answers, customers must wait for employees to hunt down information. 

In industries where frontline staff primarily work with products, limited information can still create problems. When unexpected situations arise, employees don’t have immediate access to the materials they need. This can reduce productivity and limit employee autonomy. Decreasing employee autonomy leads to discouraged employees and limits overall company creativity. 

Poor Communication

For frontline workers, even basic communication is a challenge. Unlike regular office spaces, frontline employees are spread out across multiple areas and work without effective tools for company communication. This lack of reliable communication leaves frontline workers feeling stranded. 

For most frontline workers, company information comes through top-down channels. Top management sends news to middle management who then relay it to individual teams. But for frontline employees, indirect corporate communication comes across as a lack of respect for them and their contributions. By distancing their communication with frontline employees, upper management make workers feel undervalued and unimportant.

Unapproved Apps

Eventually, most frustrated frontline employees turn to alternative communication methods. When these employees communicate using unapproved messaging apps, it can create a massive security gap for your company.

Long-term reliance on unsecured apps can put your company data at risk and jeopardize your internal security. These unsafe communication methods almost always violate HIPAA laws, NDA’s, and other industry compliance requirements. Employees caught using unapproved apps could cause a company to lose its licensing or fail an audit, even if they never experience a security breach. Having a company app can help prevent this problem, while simultaneously increasing employee productivity. 

MangoApps – The Frontline Answer

MangoApps is designed to seamlessly take on the issues of both office workers and frontline employees, connecting your entire organization and providing a well-rounded, holistic experience. Our platform instantly transitions from a desktop tool to an innovative mobile app, making it the perfect answer for working at a desk and a straightforward mobile solution. 

We believe in keeping everyone connected, from the c-suite to the seasonal employee. With integrated personal messaging tools, real-time instant messaging, and enterprise-level security, communicating with coworkers or reaching out to leadership is always easy. MangoApps was built to overcome frontline setback and empower your entire organization. To learn more about how MangoApps strengthens frontline workers, contact us or schedule a personalized demo today.

Download The Complete Frontline White Paper